Aloha Members,

It has recently come to our attention that two of our members have entered into a dispute. We take every customer complaint very seriously. And we intend to investigate both sides of the story. This complaint arose out of a break down in procedure. It is important that when you contact a company, to use their services, you identify yourself as a PCX member and you make sure that you are talking to the proper company representative, who deals with PCX transactions.

We don’t normally air disputes publicly and we intend to get both sides of the story before we take any further action. However, certain parties have chosen to lash out in anger at our employees and our company. It is important when entering a dissagreement that it be handled professionally and that every one remain committed to presenting the facts in a non threatining manner. And all parties should be committed to coming to a resolution that is acceptable to everyone involved and within the guidelines of the PCX rules.